Refund & Cancellation Policy

GCDEAL · CUSTOMER POLICIES

Clear rules for revealed vouchers, payment failures and payout concerns.

Updated 26 October 2026

Check before paying

Confirm brand, value, total price, expiry and redemption conditions. Digital delivery is targeted within 24 hours after confirmed payment and required checks unless a different timeframe is shown before purchase. Payment confirmation alone is not voucher delivery.

Once the card is shown

After the correct, usable code or PIN is revealed, issued or delivered, change-of-mind refund/cancellation is unavailable because the digital secret can be copied or redeemed. This does not remove remedies for invalid, already redeemed, wrong-value or incorrectly supplied cards, non-delivery, duplicate charges or applicable statutory rights.

Cancellation before disclosure

Contact support promptly with the order ID before a voucher is issued or revealed. Support must confirm that fulfilment has stopped; your request alone does not cancel the order. Where an order can be stopped without voucher disclosure, the paid order will be reviewed for cancellation and refund.

Invalid or undelivered vouchers

Report the order ID, expected value, error message and redacted evidence promptly. We check delivery and issuer evidence. A confirmed defect or non-delivery may receive a valid replacement with your agreement or an appropriate refund. Opening the voucher alone is not grounds to refuse a defect complaint. Use outside disclosed issuer conditions is assessed against those conditions.

Failed or duplicate purchase payment

If a failed payment shows a debit, send the payment reference so we can reconcile it. Failed-payment reversals follow the bank/provider process. Confirmed duplicate captures or payments for an unfulfillable order are reviewed for refund. Check the earlier payment before retrying repeatedly.

Approved refund timing

We aim to initiate an approved refund within 7 working days of approval, normally to the original payment method. Bank/provider credit timing is separate; we share the refund reference and available timing. An unavailable original-method refund requires a verified alternative agreed with you. A shorter mandatory legal deadline takes priority.

Sell payout failure

After validation and approval using the displayed deduction, a failed payout stays unresolved until successful transfer is confirmed. No separate offer acceptance is required. Contact support with the Gift Card ID. We investigate the failure, request corrected beneficiary details where needed and arrange a retry or resolution. Paid status should reflect an actual successful transfer and reference.

Withdrawing a sell submission

Request withdrawal as early as possible, before payout processing or the card is transferred or redeemed. Support checks whether the card is untouched and confirms whether withdrawal is possible. If GCDeal already used or transferred an accepted card, the agreed payout remains due; a failed bank transfer does not cancel that obligation.

Support and disputes

Contact support@gcdeal.in or WhatsApp +91 9076717207 with the registered email and order/Gift Card ID. Never share full card secrets or bank OTPs in general support. Unresolved concerns can use Grievance Redressal; statutory rights remain available.