Grievance Redressal

GCDEAL · CUSTOMER POLICIES

A clear route to raise and follow up a concern.

Updated 10 October 2026

Grievance contact

Abhishek Saroj
Owner and designated grievance contact, GCDeal
Email: support@gcdeal.in
WhatsApp: +91 9076717207
Contact address: Sion, Mumbai, Maharashtra 400022, India.

Issues we handle

Review delays, rejected submissions, missing/failed payouts, invalid or undelivered purchased vouchers, refunds, account access, KYC decisions, privacy requests and support concerns.

Submit your complaint

Email support@gcdeal.in with subject “Grievance — [Order ID / Gift Card ID]”. Include name, registered email, relevant reference, dates, a description and requested resolution. WhatsApp can be used for initial contact; email provides a written complaint record.

Provide safe evidence

Share redacted screenshots and transaction references. Do not send passwords, OTPs, full gift card codes/PINs or unmasked identity documents in general correspondence. Ask for a secure route if further sensitive evidence is required.

Acknowledgement and resolution

GCDeal will acknowledge consumer complaints within 48 hours and work to redress them within one month of receipt. Keep the email thread for follow-up. This is a complaint-handling obligation, not an instant refund or payout promise; we communicate the investigation outcome and remedy.

Review and follow-up

The grievance contact reviews transaction records, earlier support responses and relevant issuer/payment evidence. We explain any additional information needed. If dissatisfied, reply in the same thread requesting reconsideration and describe the remaining concern.

External escalation

You may approach the National Consumer Helpline at consumerhelpline.gov.in or 1915, a competent consumer forum or another lawful route. Contacting GCDeal does not waive those rights.

Privacy requests

Use the same contact with subject “Privacy request” for access, correction, deletion or KYC-document concerns. We verify ownership without requesting your password and explain any necessary retention.